Harbor Parking
Eliminated double-bookings
Replaced a building's WhatsApp parking thread with a live availability board and reservations.
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double-bookings
Live
availability
Transformation
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Desktop and mobile views
Reservation flow
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Case study
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Case study
Context & Problem
A residential community was managing shared parking spaces through a chaotic WhatsApp group. Messages got lost, double-bookings occurred, and new residents had no way to understand availability.
Case study
Constraints & Stakes
The solution needed to be simpler than the WhatsApp group it replaced. Residents of all technical abilities needed to adopt it, and it had to handle real-time availability updates.
Case study
Discovery & Insight
The core problem wasn't communication—it was visibility. Residents needed a single source of truth for parking availability that updated in real-time without constant messaging.
Case study
Options, Tradeoffs, and Decisions
Evaluated calendar-based solutions vs. custom build. Chose to build a custom solution for better UX and to handle the specific reservation rules of the community.
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Solution & Execution
Built a real-time parking availability dashboard with reservation capabilities. Implemented notifications for reservation confirmations and reminders.
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Outcomes, Metrics, and Evidence
The WhatsApp group activity dropped significantly as residents adopted the new system. Double-bookings were eliminated and new residents onboard easily.
Case study
Reflection & Lessons Learned
Sometimes the best solution is removing communication rather than improving it. A well-designed system can replace hundreds of daily messages with a single glance at a dashboard.